How can we help?

How do I set my daily hydration goal?

Go to Settings > Daily Goal. You can either set a custom amount or use our smart calculator that considers your weight, activity level, and climate to recommend an optimal goal.

How do I change the measurement units?

Go to Settings > Units and select your preferred unit (milliliters, fluid ounces, cups, or liters).

How do I customize the quick-add buttons?

Go to Settings > Quick Add Amounts. You can adjust the preset amounts for each of the four quick-add buttons to match your favorite cups or bottles.

Why am I not receiving reminder notifications?

Please check the following:

• Ensure notifications are enabled in Settings > Reminders
• Check that Hydrate has notification permissions in iOS Settings > Hydrate > Notifications
• Make sure you're not in a Focus mode that blocks notifications
• Verify that the reminder time window (start/end time) is correct

How do smart reminders work?

Our smart reminder system adapts to your progress throughout the day. When you're on track, reminders are less frequent. When you're behind, they become more encouraging. The system respects your quiet hours and Focus modes.

How do I enable Dynamic Island tracking?

Dynamic Island is available on iPhone 14 Pro and newer models with Premium. Go to Settings > Live Activity and enable "Show on Dynamic Island". Your hydration progress will appear in the Dynamic Island throughout the day.

Why isn't my Dynamic Island showing?

Make sure you have:

• An iPhone 14 Pro or newer
• Hydrate Premium subscription
• Live Activities enabled in iOS Settings > Face ID & Passcode
• Live Activity enabled in Hydrate Settings

What Siri commands can I use?

With Hydrate, you can say:

• "Hey Siri, log water in Hydrate" - Log default amount
• "Hey Siri, add 500 milliliters in Hydrate" - Log specific amount
• "Hey Siri, how much water did I drink today" - Check status
• "Hey Siri, what's my hydration streak" - Check streak
• "Hey Siri, log coffee in Hydrate" - Log specific drinks

How do I add Hydrate to Shortcuts app?

Open the Shortcuts app and tap + to create a new shortcut. Search for "Hydrate" actions and add them to your shortcut. You can combine with other actions for powerful automations.

How do achievements work?

Hydrate has 25+ achievements across 5 categories: Streak, Volume, Consistency, Exploration, and Milestone. Each achievement has 5 tiers (Bronze, Silver, Gold, Platinum, Diamond) and awards points that contribute to your level.

How do I maintain my streak?

To maintain your streak, reach your daily hydration goal each day. The day resets at midnight in your local time zone. If you miss a day, your streak will reset to zero.

What are the level ranks?

As you earn achievement points, you level up through 10 ranks: Droplet, Puddle, Stream, River, Lake, Sea, Ocean, Tsunami, Poseidon, and Aqua Legend.

How do I use the Apple Watch app?

The Apple Watch app (Premium feature) installs automatically when you have Hydrate on your iPhone. Open the Watch app on your iPhone and ensure Hydrate is set to install. You can then log water directly from your wrist using the quick-add buttons or the Digital Crown for custom amounts.

How do I add complications to my watch face?

Long press on your watch face, tap Edit, swipe to complications, and select a Hydrate complication. Available complications include circular progress, rectangular summary, and corner gauges.

How does iCloud sync work?

With Premium, your data automatically syncs across all your Apple devices signed into the same iCloud account. Changes typically sync within a few minutes. Ensure iCloud is enabled for Hydrate in iOS Settings > Apple ID > iCloud.

How do I connect to Apple Health?

Go to Settings > Integrations > Apple Health and enable the toggle. You'll be prompted to grant Hydrate permission to read and/or write water intake data. You can manage these permissions anytime in iOS Settings > Health > Data Access & Devices.

How do I export my data?

Go to Settings > Data > Export. Choose your format (CSV, JSON, or PDF) and date range. Your data belongs to you—export it anytime for personal records or to share with healthcare providers.

What's included in Premium?

Premium includes:

• Apple Watch app
• Dynamic Island & Live Activities
• All themes and app icons
• iCloud sync across devices
• Advanced statistics and weekly reports
• All widget types
• Data export (CSV/JSON/PDF)
• Premium achievements and tips

How do I cancel my subscription?

Subscriptions are managed through the App Store:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find Hydrate and tap Cancel Subscription

Your premium features will remain active until the end of your current billing period.

How do I restore my purchase?

Go to Settings in the app and tap "Restore Purchases". This will restore any active subscriptions or lifetime purchases associated with your Apple ID.